For public safety reasons, many states, cities, and municipalities are forcing restaurants and bars to close.
We know this means you’re facing decisions you never thought you would need to make. Laying off staff, cutting hours, or worse — closing your store.
Some of our competitors add “service fees” and then take a percentage of each order.
We think that’s a pretty shitty way to gouge restaurants when they’re desperate.
Our service fee per order?
Our percentage per order?
Because that’s how things should be.View plans
You can also pay as you go
$549, one time, per location. This includes a custom ordering domain setup (usually something line “orderonline.yourwebsite.com”). This includes…
- A service area map (for delivery, if applicable).
- Support portal for orders.
- Your store address, phone number, and hours.
- ADA compliant setup.
- SSL (for security)
- Payment terminal setup (we recommend Stripe or Authorize.net)
- Correct schema tags for everything we input.
- Sorted menu, by appetizers, salads, specials, salads, soups, etc. You know the drill.
- Menu photos (if you have them).
We charge $3.00 per menu item, but here’s the cool part: You can totally do it yourself, and we can show you how. So, if you want to save money, we’ll walk you through how to input your own menu.
It’s easy to change prices, add sizes, toppings, and notes for each item on your menu.
If you want to charge a fee for delivery, or pickup, you can do that. It can be a percentage, flat rate, or you can even make it free. Whatever is right for your business.
What you need:
We recommend an iPad or an Android Tablet in store, but you can also use just about any computer with a web browser. Our application is a web app, so there is no app to download. We also recommend a screen protector. There is a sweet spot in Android tablets with fast processors that are priced around $149-189. If you want recommendations, we’re happy to offer a few.
*Your delivery drivers will also have access via their mobile phones, so they can see the customer name, phone number, and verify the order on delivery.
What you get
Desktop & mobile ready
It’s easy to order, whether your customers are on desktop, mobile, or tablet.
Give your customers a calculator, so they know when their order will be ready. (We also offer push notifications via SMS as an add on. It’s $0.10 per text.)
You can pay online, or offer pay-in-store. (We recommend going cashless, just because cash is germ-y.)
Customer service portal
Allow your customers to easily change their orders, update their pricing, and easily refund items, or add more items.
Google Cloud Print
Print to any printer, from office printers to thermal printers. Make your order tickets and packing slips a breeze.
Your orders won’t print until you need them to. If a customer requests a pickup time of 5PM, we print the ticket to make it at 4:40PM. (Or whatever delay you need.
See all your sales, what your customers are ordering, and know what items you need to re-stock in your inventory.
We offer 24/7 support. Our staff is based in the USA for daytime hours, and Bangladesh for overnights. We try to address any fix-it tickets within 12 hours.
What we don't offer
This is a simple, quickly and easy delivery and to-go application. This isn’t Uber Eats, or Grubhub. We’re a lower cost option, that you manage yourself.
Do we have one of those fancy tracking things were you can see where your driver is? No.
Do we offer direct calls to your delivery person? Nope.
Do we have a customer service center that handles all your phone calls? Absolutely not. You handle your own customer service.
Here’s what’s cool about owning your own platform: All your customer data? You keep it. Our competitors that charge service fees, and percentages of every order? They aren’t allowing you access to the email addresses and phone numbers of your customers.
If someone orders from your restaurant, you can send them an email (and we’ll help you integrate with Mailchimp, Constant Contact, etc) letting them know what specials you have, if you’re adjusting your hours, etc.
Everyone has questions
Assuming you have all your items in order, uploaded, including descriptions, prices, and add ons, we can turn around your portal in 48 hours.
You pay for your setup, and your first month to start. If you go over your order total, we’ll alert you when you reach 80% of your monthly total. If you go over, it’s no big deal. We charge a flat $0.45 for every order over your monthly plan.
You got it. You pay one month in advance, so if you decide to cancel, it’s no big deal. There is no long term contract.
We recommend using Stripe or Authorize.net. Customers can pay with any major credit card. You simply link your business bank account, and you get payouts 24-48 hours after the order is placed.
Our online training is included in the price. It takes 45 minutes. Seriously. It’s easy. We’ll show you how to do everything, and if you need help, just call us. We want to make sure you’re happy.
If you need help with doing larger catering orders, we can help you price and add those items, as well as getting your scheduling done.
Your customers pay online, they give us their address and phone number, and then you let your staff use the magic of Google Maps to deliver to their home or office. Customers choose their gratuity at checkout.